In the ever-evolving landscape of workplace technology, and in particular with the development of hybrid work, Unified Communications as a Service (UCaaS) and artificial intelligence (AI) are becoming pivotal in reshaping how teams collaborate and boost productivity.
In this video, Laura Winnan, Senior Campaign Manager at RingCentral, sheds light on this transformation, explaining the significant impact of Unified Communications as a Service (UCaaS) on organisational efficiency.
UCaaS: the foundation of streamlined team collaboration
According to the CIPD, nearly two-fifths of organisations in the UK have observed an increase in productivity due to remote or hybrid working models. The cornerstone of this productivity lies in the communication tools they use, particularly those enhanced with AI. UCaaS solutions have evolved to include new features that make it easier for employees to collaborate, whatever the channel they use to communicate.
First of all, UCaaS brings together all the communication channels on a single platform. Thanks to this integration, employees no longer need to switch from one channel to another, which improves productivity. For instance, platforms like RingCentral facilitate seamless transitions from phone calls to video meetings with just a click, enabling efficient sharing of documents through quick screen-sharing options. By consolidating apps with RingCentral, we see an average 60% increase in productivity.
The influence of UCaaS extends beyond mere communication. It provides analytical insights into call metrics and other Key Performance Indicators (KPIs), aiding in informed decision-making for resource optimisation.
Another significant advantage of UCaaS is its compatibility with other business apps, which aids in automating various tasks. For example, integrating a UCaaS with a customer relationship management (CRM) platform like Salesforce can automatically pull up customer details during calls, thereby saving valuable time. With a solution like RingCentral MVP, which offers hundreds of native integrations, there are many opportunities to automate business processes and boost productivity.
How AI boosts productivity
AI-powered UCaaS platforms go a long way in automating tasks and refining the user experience, enhancing both collaboration and productivity.
A notable feature of AI in UCaaS is its ability to summarise video meetings and phone calls. This capability is particularly beneficial for individuals who miss meetings, as AI can provide concise summaries, ensuring they stay updated on critical project developments without needing to review entire recordings.
Platforms like RingCentral MVP use AI to offer advanced features such as automated summarisation of phone conversations. This saves time spent on manual note-taking and also helps maintain focus on productivity and efficiency.
There are many examples of productivity gains with AI and UCaaS solutions. Functionalities are constantly being enriched, with companies automatically benefiting from new releases. All that remains is for them to explore and apply these technological advances to bring their employees tools that save time and improve efficiency.
By streamlining communication, providing valuable insights, and automating routine tasks, UCaaS and AI are setting new benchmarks in organisational efficiency.
Don’t miss the next episode of this series to find out how to improve ROI and optimise your investment.
Missed the previous episodes?
- Find out from Niall why so many companies are moving their communications to the cloud.
- Meet Karen, who explains the benefits of integrating your communications tools with your business applications.
- Hear from Amir as he presents best practices on ensuring the security and reliability of your communications.
Find out more about the RingCentral MVP unified communications solution!
Originally published Feb 28, 2024, updated Mar 04, 2024
