If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people…
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…
Perhaps there has been no other year when the contact centre played a more pivotal role in the delivery of…
Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers.…
2020 has been an unpredictable year and 2021 will most likely continue this path. Business is not as usual as…
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…
Artificial intelligence (AI) has changed the world as we know it forever. This technology is no longer the stuff of…
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