AI chatbots

Ringside: Insider Interview with Sebastian Glock

Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…

6 months ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

6 months ago

Delivering Exceptional Customer Experience: Tools, Talent and Training

Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…

9 months ago

Turbo Charging CX in the Contact Centre

Perhaps there has been no other year when the contact centre played a more pivotal role in the delivery of…

10 months ago

The Ultimate Guide to Chatbots: What is a Chatbot? Why Are They Important?

If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people…

1 year ago

Automated and AI Customer Service for Contact Centres

Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers.…

1 year ago

Why Customer Service Automation Is Key to Master Remote Work

2020 has been an unpredictable year and 2021 will most likely continue this path. Business is not as usual as…

1 year ago

AI, Automation and Digital Self-Service in the Contact Centre

Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…

1 year ago

Artificial Intelligence Vs Machine Learning Vs Deep Learning

Artificial intelligence (AI) has changed the world as we know it forever.  This technology is no longer the stuff of…

2 years ago

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