In the past few years, there have been many changes in customer behaviour and contact centres have had to adapt…
Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a…
“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the…
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on…
If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…
Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…
Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in…
A few weeks ago I was on a call with a support specialist when I heard a dog bark in…
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