As I used to tell my staff and have written here in earlier blogs, every business is in the people…
The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will…
Employee engagement is crucial to the success of a business. Yet in the U.K. employee engagement percentage is alarmingly low…
How to prepare for tomorrow’s business challenges Late last week, I had the great pleasure to moderate a virtual roundtable…
We’ve expanded the Ringside series to draw insights from business leaders beyond our walls. In partnering with others to help…
According to a survey conducted by social media software company Buffer, loneliness, collaboration and communications were at the top of…
One of the many things I have enjoyed about working from home over the last 15 years is the commute.…
In early March I took a trip to see a client. Like with any other meeting, I walked on-site, we…
The performance of your contact centre depends on the productivity of your agents. When your team members feel empowered by…
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