The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will…
Check out this video preview to see what the blog's about: https://youtu.be/7bFVZzP8mQs The first time I ever heard the term…
I was warned that working for a high growth, high tech company would push me in ways I’d never experienced…
Customers are the backbone of any business. In a competitive industry like eCommerce, new businesses spring up every day. But…
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…
Check out this video preview to see what the blog's about: https://youtu.be/UgLM6Koig0k Years ago when I worked for McAfee we…
Good news for public sector organisations: you can continue to purchase RingCentral’s cloud-based communications and collaboration services via the G-Cloud…
The transition to remote working and online learning is unlikely to be reversed. Companies have experienced the multiple benefits of remote…
Mobile technology, one of the integral parts of digital healthcare and telemedicine, has been revolutionizing the healthcare industry as we…
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