customer service

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…

6 months ago

What is Customer Care? The Ultimate Guide

Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…

7 months ago

Ringside: Insider Interview with Paolo Fabrizio

Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace…

8 months ago

Hybrid Work in the Contact Centre

A few weeks ago I was on a call with a support specialist when I heard a dog bark in…

9 months ago

Customer Experience Begins with Employee Experience

Enabling the customer experience A recent Customer Experience study by Accenture showed that only 20% of companies are succeeding in…

10 months ago

Essential Social Media Marketing Tips for Customer Service

In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook,…

11 months ago

How to Set Up a Virtual Contact Centre: A Starter Kit

More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This…

12 months ago

The Ultimate Guide to Chatbots: What is a Chatbot? Why Are They Important?

If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people…

1 year ago

What Do Your Employees Need To Keep Customers Happy?

In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University…

1 year ago

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